VAL skupina, d.o.o.
The company is registered in the court registryof the district court of Ljubljana as of 20.1.2012, SRG of the entry 2012/3229.
1. Complaints and disputes
The company VAL group d. o. o. respectsthe current consumer protection legislation. The company VAL skupina d. o. o. is constantly committed to fulfil its duty of establishing aneffective complaint management system and to have a contact person who a buyer can contact via email or by phonein the event of any problems. Any complaints can be submitted by phone or by writing to the address: email@example.com. Thecompany will confirmreception of the complaint in no more than three working days and let the buyer know how long itwill take to process it. The buyer will be updated aboutthe status of the complaint all throughout the procedure.
The company VAL skupina d. o. o. is always committed to resolve any disputeswith a mutual agreement.
Out-of-court settling of consumer disputes
In accordance with legal norms, we do not recognizeany out-of-court consumer dispute settling contractoras a competent authority for resolving consumer disputes, which could betriggered by the latter.The company VAL skupina d. o. o., who is the provider of goods and services operatesonline shopping in the European Union where it lists an electronic link leadingto a platform for Online dispute resolution (ODR). The consumer platform isavailable on the following link HERE[Giulia Ga1] .
Theabove mentioned is based on the Regulation(EU) No 524/2013 of the European Parliament and of the Council on online disputeresolution for consumer dispute and amending Regulation (EC) No 2006/2004 andDirective 2009/22/EC.
2. Cookies and advertising
Cookies are small text files storedon your computer when you visit our website and don't harm your hardware and/orsoftware in any way. Their storing is controlled by the browser you use – theuser can enable and disable using cookies at any time.
Cookies are not harmful and arealways time-limited.
Why are the cookies needed?
They are fundamental to ensure auser-friendly online experience. By using cookies, the interaction between anonline user and the website is much easier and faster. With their help, thewebsite stores individual preferences of the user and thus help save time,while navigating on the website becomes more efficient and user-friendly.
Every time a new user visits thewebsite, the online shop grants him an identification cookie to monitor theshopping cart and ensure traceability - the data is stored in the server'smemory only during the visit and is deleted after one hour of inactivity. Thecompany can store some permanent cookie on the user's computer, like the identificationnumber that is written in a code. That allows the company to recognize the userupon the next visit and to store the user's reviews, so he knows what items healready reviewed. The same applies to external cookies of Google Analyticswhich helps the website to analyze the online visits. The company is allowed touse such data anonymously to generate the statistical analysis. To ensureonline safety, the company also collects IP addresses from which the usersaccess the online store.
You decide if you want to storecookies on your device. The settings can be edited in your online browsersettings.
For more information about cookiesettings for your browser, take a look at the following links:
- Internet Explorer 9
- Internet Explorer 7 in 8
If you edit or delete your browser'scookie file, change or update your online browser or your device, you may needto enable cookies again the next time you visit the website. The steps fordeleting and editing cookies differ between browsers. If you need any help withthe process check the user help section of the browser you use. GoogleAnalytics tracking can also be disabled on the following link.
Cookies used on this website
3. Protection of personal data
The company undertakes theresponsibility of personal data protection and privacy protection of theironline shop users. Any collected personal data is purely used to carry out thecompany's services. The company respects the confidentiality of personal dataand the privacy of their online shop users and it is fully committed toprotecging them from any violation or abuse. It is one of the company's main priorities toprotect the user's personal data, as we acknowledge the sensitive nature ofsuch data.
In certain cases, it is essential to provide personalinformation to a company, so the processor as a provider is able to fulfill hiscontractual obligations to the user. Any collected personal data is permanentlyprotected with the provider according tothe General Data Protection Regulation – GDPR.
Using personal information
To carry out the offered services,the company collects, manages, processes and stores the following user data:
- name and surname
- shipping addresses
- company or legal entity name (if the user is a legal entity)
tax number (if the useris a legal entity)
- email address (username)
- coded password
- contact phone number
- country of residence
- other data that is entered into the online forms by the user
- other data that is added in the profile section by a user
The company is not responsible forthe accuracy, completeness and promptness of the data entered by the users.
The provider doesn't send the data to third parties, except for contractors with whom the company has an agreement on dataprotecion andwho are contractually bound to protect the personal data with the samestandards as the provider.
The provider collects personal datawith the consent of individuals. The consents are stored together with thecontent of the form with which they were obtained.
The personal data is kept in theRepublic of Slovenia is never transfered to another country.
The protection of personal data ofthe company is regulated by the Regulations of personal data protection.
All the regular individuals, orpart-time employees and are able to access personal and other user data, areaware of the provisions of said regulations and are obliged to comply with those provisions on confidentialityand personal data protection of online users. The duty to protect personal data is nottime-limited even when the employee stops working for the company.
Advertising messages will be clearlyvisible (based on the age) and clearly separated from games and competitions.Any communication intended for children will be suitable for their age andwon't take advantage of children's trust or the lack of their experience andthe sense of loyalty. The provider can't accept orders from individuals who arethought to be minors without a prior parental or guardian consent.
Without a clear parental or guardianconsent, the provider can't accept and store any personal information of achild. The provider also can't forward the children's data to any thirdparties. The provider can't offer a free access to products and services thatcan be harmful to children.
The right to information and deletion
You have the right to seekinformation about your personal data we use, as well as the right to request adeletion of such data. If you have any questions about deleting, processing orusing your personal data, please contact: firstname.lastname@example.org or send us amail request.
Notifications about the orderstatus: We reserve the right to notify you using the phone number that wasentered at the momentof the order toinform you when your order has been shipped. If you don't accept the order, wereserve the right to make a call on the said phone number to remind you toaccept the order.
Notifications: After signing up forthe notifications, your name, phone number and email address will be used forpromotional purposes with your permission - until you unsubscribe from thenewsletter. You will only sign up for the newsletter if you tick a field thatallows you to subscribe upon making an order.
You can always unsubscribe from thenewsletter by sending an email to email@example.com by clicking the link »Unsubscribe here« which can be found at the bottom ofpromotional emails.
To unsubscribe from promotional textmessages reply to a message by entering the keywords „Unsubscribe.“ Your numberwill then be removed from our database.
Every individual whose data westore, save ad process, has he following rights:
● The right to deletion – if the individual doesn't wantthe company to process his data anymore and the storing of such data doesn'thave any legally binding reasons, the individual can request their deletion.
● The right to know how long the datais stored for
● The right to request an edit,deletion or to file an appeal
● Right todata portability - the individual can request to seethe personal data stored about them – in a structured, widely used and readablemanner.
● The right to legal remedies andsanctions – Theindividual has the right to file a complaint to the supervisory body, as wellas the right to appeal against the decision of the supervisory body. He alsohas the right to compensation in the event of unresponsiveness of the saidbody.
● Theright not to be subjected to the measures that are based purely on the right to withdraw consent – Anindividual can withdraw the personal data processing consent
Procedure for exercising rights
I am aware that all of the aboverequirements regarding the exercise of rights in connection with personal datacan be addressed by writing to the manager on the following email address firstname.lastname@example.org.
I am aware that the manager canrequest additional information to ensure reliable identification in the even ofexercising personal data rights - he can only refuse to take action if heproves I can't be reliably identified.
I am aware that in the event of exercisingthe rights about the personal data listed above, the manager has to take actionand has to respond without any delay, no longer than one month after gettingthe request.
The company stores personal data upuntil the cancellation of the consent to store and process the said personaldata. The user can also cancel the request to receive emails (which can be doneby writing to the provider on the following email address email@example.com)or request to the company to delete his personal data permanently and deletethe user's profile on the provider list.
The company is in compliance with regulationsgoverning the protection of personal data, committed to protecting the personaldata of users of its online store. Under no circumstances will the company forward the user's personalinformation to a third party or enable a third party to access such informationand other user data without a prior consent of the said user, unless requestedby state authorities, if such obligation is specified in the law or in goodfaith to help proceedings in the court or other state authorities and toprotect and legitimate interests of the company.
Any personal data a user provideswhen signing up for the online store or when making a purchase, including withthe order content, will be protected in accordance with the regulations onpersonal data protection. The company won't use such data to harm the user inany way. The information won't be used to send out promotional emails or otherpromotional material, unless requested so by the user himself - with a priorconsent. The company can use the data in an anonymous form to generate astatistical analysis. The confidentiality of personal and other user data won'tbe violated in any form.
The company will store the personaldata in a database of personal data as long it is necessary to achieve thepurpose for which the personal data was collected.
The company will give necessaryinformation only to the delivery courier that will deliver the purchased items(information on the recipient and the address for delivery). The company willmake contact with the user through email if that is necessary for the onlinepurchase and through a contact number but only in the event there are someproblems with the purchase.
[Giulia Ga1]This links to the Slovenian page. For precision, Iwould link it to the English page:https://ec.europa.eu/consumers/odr/main/?event=main.home.show